About my appointment

If you have an appointment scheduled you can find the exact time and planned address in the swapfiets App.

In case you need to cancel your appointment because the timeframe doesn't suit you, this is also possible in the App up until 1 hour in advance. After this, contact us as soon as possible by telephone to make sure we can still contact the Swapper in time.

Other questions about your planned appointment? Find the most common questions about Swapping below. 

How can I add a note for the Swapper?

You may have specific instructions for the Swapper regarding parking, location or specific needs regarding the bike. Please let our support team know, preferably 4 hours in advance. We will always do our best to provide the best option.

My appointment was cancelled. What now?

If you received a note from us that your appointment has been cancelled and you already have a bike in possession, you are able to schedule a new appointment via the App.

In case you have not received the bike yet please contact us to rearrange your appointment. 

What to do in case of a long delay?

In case of a delay, we always do our best to inform you in advance. Are you waiting 30 minutes after your appointment and you still haven't heard from us? Then contact our support team and we will do our best to find out what's going on. 

Can I change my appointment address?

If you want to change the address of your appointment, you can still let us know up to 1 hour before arrival time. After that, please contact us by phone as soon as possible to make sure we can still reach the Swapper on time.

Can I change my timeslot?

If you want to choose a different time slot, please contact us by phone as soon as possible. Do this at least one hour in advance to avoid additional charges. 

I've missed my appointment. What do I do?

If you missed your appointment, we would like to reschedule as soon as possible. Due to our resulting travel costs, we unfortunately have to charge you €20. To make a new appointment, schedule via the App or contact our support team. 

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